Right of Withdrawal

In accordance with EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from your purchase within 14 days without giving any reason.

Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You can do so by:

• Sending an email to our support team with your name and order reference number
• Using the withdrawal request form below

Withdrawal Request Form

To submit a withdrawal request, please provide the following information and send it to us:

1. Your full name
2. Your order reference number (found in your order confirmation email)
3. The items you wish to return
4. Your reason for withdrawal

Please send this information to: chiika.service.team@gmail.com

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Return of Goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

Exceptions to the Right of Withdrawal

Please note that the right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
• Digital content which is not supplied on a tangible medium if performance has begun with your prior express consent

This policy is in accordance with EU Directive 2011/83/EU and applicable consumer protection laws.