F&Qs

Ordering

What size should I get for clothing items?

Where possible, a sizing chart is provided. Please place your order according to the sizing chart. Kindly note that the sizing chart is based on Asian sizes.

If still in doubt, we recommend that you order 1 or 2 sizes up - meaning, if you usually wear M, order L or XL.

Always feel free to contact us! We can also help to recommend the best size for you.

What forms of payment do you accept?

Currently, we support:

PayPal

How do I use a discount code?

You can enter your discount code in the promo box upon checkout. Discounts do not stack - if automatic discounts have been applied, you will not be able to key in a discount code.

Shipping

When will my order ship?

It normally takes 2 - 3 business days for an order to be processed. Please note that processing time may increase to 3 - 5 business days during busy periods.

You will receive an email after your order has been shipped. The email will contain the tracking number(s) for your order.

For any questions, feel free to email us at chiika.service.team@gmail.com. We will reply to you within 2 business days.

Do you ship to my country?

Chiikawa Universe ships internationally.

We make use of premium shipping services such as ePacket (which is delivered by USPS First Class delivery service) and YunExpress. ePacket/YunExpress delivery gives customers end-to-end tracking at no additional cost, allowing them to easily monitor and locate their package on official websites. (Available for selected countries only)

How long does shipping take?

Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. On average, a package can take 14 - 20 business days to arrive from the date of shipment.

Regular shipping

Region	Estimated delivery time ( business days)
United States*	7 - 10*
United Kingdom	7 - 10*
Europe	7 - 10*
Canada	7 - 10*
Australia	7 - 10*
All other countries	10 - 40**

*USA (contiguous) - excludes Alaska, Hawaii and Puerto Rico, as well as APO/FPO/DPO addresses and PO boxes

Express shipping - 3 to 7 business days* [worldwide]

*Please note that orders placed during the peak holiday season (Nov - Jan) may face delays. Shipping to certain countries such as those not listed above may take 2 to 3 months. Kindly be assured that your parcel is not lost; it is simply still in transit. Do place your order early if you wish to receive your items before a specific time!

**Do contact us at chiika.service.team@gmail.com if you wish to know the estimated shipping time to your country (that is not listed above).

3-Months Shipping Guarantee

While the service standards of the logistics carriers are outside our control, it is our duty to ensure that your items reach you within a reasonable timeframe. If you did not receive a shipment update for more than 3 months, we are happy to provide you with a refund in store credits or reshipment of your order regardless of whether you receive your items eventually. Please be assured that we will do our utmost to ensure that your parcel reaches you as soon as possible. Thank you for your kind understanding and support ♡

What are the shipping rates?

Chiikawa Universe offers free regular shipping* worldwide** for small/medium parcels!

*Regular shipping (YunExpress / ePacket / SF Express)

Package size	Shipping rate
Small/medium (up to 2 kg)	Free
Large (above 2 kg)	US$ 40

**The following countries/regions are excluded (regular shipping fee for small/medium packages will be $28) due to unreliability/unavailability of regular shipping methods: Chile, Qatar, Philippines, Indonesia, Bangladesh, Sri Lanka, India, Iraq, Guatemala, Kazakhstan, El Salvador, Peru, Azerbaijan, Nicaragua, Africa (South Africa, Mauritius, Algeria, Zambia, Angola, Botswana, Cameroon, Congo, Egypt, Ethiopia, Ghana, Ivory Coast, Kenya, Libya, Mali, Morocco, Mozambique, Namibia, Nigeria, Rwanda, Senegal, Tanzania, Tunisia, Uganda, Zimbabwe)

Express shipping [3 to 7 working days] (FedEx / DHL / UPS)

Package size	Shipping rate
Small (up to 0.5 kg)	US$ 28
Medium (0.6 to 2 kg)	US$ 40
Large (above 2 kg)	US$ 75

Do I have to pay customs fees for my order?

Customs fees depend on the laws of your country. In the majority of cases, you are not required to pay any customs fees.

In the event that you are required to pay customs fees, you will be informed by your local customs / the logistics provider. Please settle the customs fees promptly to prevent your parcel from being destroyed by the customs or returned to us. We are not responsible for any items that do not reach you due to the late payment of customs fees, or if you choose not to pay the customs fees.

Customs fees may vary based on the tax laws of your country. Please provide your tax identification number when you place your order if required.

Why has my order arrived with some items missing?

As much as possible, we try to ship your order in 1 package. When it is not possible, rest assured that we will make the best arrangement for you. We may also ship your order in separate packages to prevent you from being charged with extra duty or customs fee.

If your order has arrived and is missing a few items, please do not worry as the rest of the items are on the way and will be arriving soon!

If still in doubt, please email us at chiika.service.team@gmail.com and we will be happy to assist.